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Terms and Conditions

Terms and Conditions

If you have questions concerning the PetEyez™ website, products, a recent shipment received, or a recent order placed please contact PetEyez™ either by phone Toll Free: (888) 234-8393 or via

If you have a medical question about nutrition, please Email:

Holiday Hours:
All National Holidays Will Be Closed

Hours: PetEyez™ is open Monday – Friday, 9am – 5:00pmEST. Orders placed on Saturday, Sunday, or Holidays will be shipped during operating business hours.

***We are NOT responsible for ANY lost or stolen packages***

Shipping: Typical shipping for USPS packages are 4-6 business days.  International and large shipments may vary in shipment time

Returns:  At PetEyez™we offer a full refund if not satisfied with product purchased. Refunds are only applicable for price paid for product, shipping charges are not refundable. We are also not responsible for shipping cost to return product to the address below unless the product was received damaged or the wrong product was received for the order placed. We ask that Returns meet the following requirements:

  • Returned within one month of the original purchase date.

  • Returns must Include name and/or order number associated with product being returned.

  • When PetEyez™ receives the return we will then issue a refund to the card used when the original order was placed. Notification will be sent via E-mail to verify your refund has been completed.

  • Open products are subject to equal value exchange and/or partial refund.

  • Returns to:  Please contact 888-234-8393 or email “

Money-Back Guarantee for Tear Stains:  We offer and stand by our 30-day guarantee to eliminate and/or reduce tear stains.  The following are terms and conditions of this guarantee and by purchasing our product, you, the buyer understand and agree to these terms and conditions:

Tear Stains - these will not eliminate existing stains and the pet must be cleaned thoroughly to observe and notice the changes.  Follow the recommended dosages on the packaging and it is recommended to double the dose the first week as a "loading dose" to ensure the nutrients are absorbed into the animal.  

Timeline - If you are not satisfied after 30 days of CONTINUOUS AND DAILY use and would like to request a refund, please fill out the "contact us" tab on the website.  

Refunds will not be provided after 60 days of the initial purchase under any circumstances.  

  • Money-Back Guarantee must Include name and/or order number associated with product. 

  • Before and After images of the pet

  • Description of the type of diet your pet is on and brand names.

  • Please contact 888-234-8393 or email “

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